ku09 Terms and Conditions

Registration Conditions

• The user must be 21 years of age or older.
• Each individual may create only one account. Creating multiple accounts is strictly prohibited.
• All information provided at the time of registration must be truthful, complete and up to date.
• Users may be required to complete a verification process using their own ID (NID / Passport).
• If registration is made using a false name, incorrect information or another person's identity, the account will be immediately closed and all balances may be forfeited.
• ku09 reserves the right to reject any registration.

Account Security

• It is your responsibility to keep your login credentials (username and password) confidential.
• If you notice any unauthorized access to your account or suspicious activity, please notify our support team immediately.
• ku09 will not be held responsible for misuse of an account if the user has not ensured their own security.

Deposit Terms

• You must use a payment account registered in your own name when making a deposit.
• Deposits from third-party accounts or cards are prohibited and such transactions will be cancelled.
• The deposited amount will be reflected in your ku09 account immediately.
• If a deposit is delayed for any reason, please contact the support team.

Withdrawal Terms

• Account verification (KYC) must be completed before requesting a withdrawal.
• The specified wagering requirements must be met before withdrawing funds earned from bonuses.
• Withdrawals can only be made using the same method used for the deposit.
• ku09 reserves the right to delay or suspend withdrawals in the case of suspicious transactions.
• If evidence of fraudulent activity is found, the withdrawal will be rejected and the balance may be forfeited.

Welcome Bonus

• A 200% bonus on the first deposit at ku09 is available up to a maximum of ৳5,000.
• The wagering requirement for this bonus is 20 times (20x). This means the bonus amount becomes withdrawable after being wagered 20 times.
• Each user may receive the welcome bonus only once.
• The deadline for claiming a bonus will be stated in the offer details.

General Bonus Terms

• Multiple bonuses cannot be used at the same time unless clearly stated in the offer.
• Bonus balance cannot be transferred to another user.
• ku09 reserves the right to modify, suspend or cancel any bonus.
• If evidence of a bonus policy violation is found, the bonus and any bonus-related winnings in the relevant account will be forfeited.
• If there is suspicion of any irregularity in bonus usage, ku09 may temporarily suspend the relevant account until the investigation is complete.

General Gaming Terms

• The use of manipulation, bots or automated software during gameplay is strictly prohibited.
• Coordinated betting between two or more accounts (collusion) is prohibited.
• For bets or games played during a technical error, ku09's decision on determining the final outcome will be considered final.
• If the internet connection is lost, the result of an ongoing game will be determined according to the server's records.
• ku09 ensures the security of all games through fair play and SSL encryption.

Sports Betting Rules

• Bets placed after a betting market has closed will not be accepted.
• If a match is abandoned or postponed, the bet will be considered void and the staked amount will be refunded, unless another rule applies.
• For cricket matches, the rules of BPL, IPL, T20 World Cup and ICC tournaments will be followed.
• If there is an error in setting the odds, ku09 reserves the right to cancel the bet.

Prohibited Activities

• Using the platform for the purpose of money laundering is strictly prohibited.
• The same individual using multiple accounts to claim bonus benefits is prohibited.
• Exploiting vulnerabilities in the platform's system to gain unfair advantages is prohibited.
• Participation in match fixing or any form of fraud is prohibited.

Account Closure by ku09

• If any provision of these terms and conditions is violated.
• If evidence of fraudulent activity, bonus abuse or collusion is found.
• If there is non-cooperation with account verification or false information is provided.
• If there is suspicion of using the platform for illegal purposes.
• If the account has been inactive for a long period (where applicable).

Account Closure by the User

• A request to close the account can be made at any time by contacting [email protected] or through live chat.
• A self-exclusion option is also available as part of responsible gaming.
• Any valid balance must be withdrawn before the account is closed.

Data Collection and Use

• Personal information is collected for the purposes of registration, verification and transactions.
• Users' information is not sold or transferred to third parties, except where required by law.
• Details of how information is used can be found on our Privacy Policy page.

Cookies and Tracking

• Cookies are used to improve the user experience and ensure the functionality of the platform.
• Cookies can be managed through browser settings, though some features may become limited.

Technical Issues

ku09 will not be held liable for losses arising from internet outages, server maintenance or third-party software errors. In such situations, efforts will be made to resolve the issue as quickly as possible.

Third-Party Services

Payment service providers such as bKash, Nagad, Rocket, Upay and bank transfer have their own terms and conditions. ku09 is not directly responsible for issues arising from these third-party services.

Gaming Decisions

Financial decisions related to game outcomes and betting are entirely the user's own responsibility. ku09 does not guarantee any specific outcome.

Self-Control Tools

• Set deposit limits to prevent overspending.
• Contact the support team if you need temporary or permanent self-exclusion.
• Use the break facility when needed.

Change Process

• Users will be notified of significant changes via email or through the platform.
• The effective date of the revised terms and conditions will be clearly stated on this page.
• Continued use of the platform after any changes will be considered acceptance of the new terms.
• If you do not agree to the new terms, the option to close your account will always be available.